At Vivienne Hu Diamond, we take pride in the quality and craftsmanship of our diamond jewelry. To ensure your satisfaction, we offer a lifelong warranty on each diamond piece purchased from us. This warranty covers any repairs or maintenance services needed to keep your jewelry in pristine condition.
Warranty and Repair Instructions:
Lifetime Warranty Coverage:
Our lifetime warranty covers any necessary repairs and maintenance for your diamond jewelry, ensuring it remains as beautiful as the day you bought it.
How to Use the Warranty:
If your jewelry requires repair or maintenance, please send the piece back to our office in New York City. Our expert jewelers will inspect and service your item to restore its original beauty.
Shipping Instructions:
Carefully package your diamond jewelry in a secure box to prevent any damage during transit.
Include a note with your name, contact information, and a brief description of the issue or service required.
Ship the package to the following address:
Vivienne Hu Diamond
Attn: Repair Department
345 E 50th Street
New York, NY 10022
USA
Processing Time:
Once we receive your jewelry, our team will evaluate the piece and perform the necessary repairs. The process typically takes 2-4 weeks, depending on the complexity of the service required.
You will be notified via email once your jewelry is ready to be shipped back to you, along with the tracking information.
Additional Services:
If you require additional services such as resizing, cleaning, or appraisals, please mention these in your note, and our team will be happy to assist you.
Contact Us:
For any questions or further assistance regarding our lifetime warranty and repair services, please contact us at:
Email: contact@viviennehu.com
We are committed to ensuring the longevity and beauty of your Vivienne Hu Diamond jewelry. Thank you for choosing us, and we look forward to serving you.
